FAQs
Prior to your appointment
We recommend that you arrive 10 minutes prior to your scheduled appointment to allow for you to complete paperwork. Please bring any relevant documentation to your appointment. If they are an electronic copy, please forward correspondence to our email at .
Please ensure that you complete the mandatory patient intake form attached to your booking confirmation email prior to your first appointment. This will ensure that your practitioner has adequate pre-screening for review.
We also recommend that you bring the following:
- Private health fund card (digital or physical card).
- Pensioner Concession Card if applicable.
- Comfortable clothing including shorts and gym attire. We also have shorts in our clinic should you need them.
- Any referrals you may have whether it be from your GP or specialist.
- Any medical imaging scans and/or reports that are relevant to your injury (including X-Ray, MRI, CT, and/or Ultrasound reports).
- Pre/post-operative care: Please ensure that you bring all relevant paperwork including but not limited to your hospital discharge referral/summary, operation reports, follow-up consultation letters from your surgeon, and medical imaging scans and/or reports.
If you have any questions or need to make changes to your appointment, please don’t hesitate to contact our clinic on 0429 00 44 11. Our team is here to help and ensure you feel prepared for your visit.
How do I book an appointment?
You can book your appointment for any service by calling our clinic on 0429 00 44 11. Alternatively, please have a look on our booking page for a time that suits you best.
Which service is for me?
- Physiotherapy
- Who is physio for? Any rehabilitation needs, whether it was an injury sustained or pre-post operative management.
- What does Physio help with? Injury recovery (acute or chronic), Pre- and post-operative rehabilitation, Pain management, Improving movement and mobility
- Exercise Physiology:
- Who is EP for? Those looking to improve their strength, physical function, or manage chronic conditions through tailored exercise programs.
- What does EP help with? Personalised strength and conditioning programs, Chronic disease management (e.g., diabetes, heart disease, obesity), Injury prevention and recovery, Enhancing athletic performance or return-to-sport conditioning, Postoperative strength restoration
- Remedial Massage:
- Who is Remedial Massage for? Anyone experiencing any tightness, stiffness, or discomfort looking to support recovery and relaxation.
- What does Remedial Massage help with? Reducing muscle tightness and soreness, Aiding recovery and relaxation, Improving circulation and pain relief, and Restoring range of motion.
Please see ‘Our Services’ for further information on which service will be best suited.
What is EP?
What is the difference between EP and Physio?
Exercise Physiology (EP) specialises in prescribing personalised exercise programs for the prevention, management, and treatment of chronic health conditions such as diabetes, cardiovascular disease, obesity, and musculoskeletal conditions. They focus on improving long-term health and physical function through safe, evidence-based exercise, but do not perform hands-on treatment or diagnose injuries.
On the other hand, Physiotherapists assess, diagnose, and treat a wide range of acute and chronic injuries and conditions. In addition to exercise-based rehabilitation, Physiotherapists use manual therapy, joint mobilisation, dry needling, shockwave therapy, and other hands-on techniques to manage pain and restore function. They commonly treat patients recovering from surgery, injury, or experiencing neurological or musculoskeletal impairments.
In short, EPs focus on exercise for health and prevention, while Physios treat injuries and restore movement using a broader range of therapies.
How do your practitioners work together?
At PPP, all practitioners collaborate to provide you with the most effective, holistic care possible. Whether you’re recovering from an injury, managing a chronic condition, or aiming to improve your physical performance, our team works together to help you feel your best and get back on track.
What is Shockwave Therapy?
Shockwave therapy is a non-surgical treatment, and works by delivering impulses of energy, targeted to specific damaged tissues within the abnormal tendon. This increases the blood flow within the affected area, stimulating cell regeneration and healing, and decreasing local factors which can cause pain.
There is minimal to no downtime after shockwave therapy, though mild soreness or bruising may occur and usually resolves within a few days.
Shockwave therapy is an option within your physiotherapy treatment. Please call our clinic on 0429 00 44 11 to book your next appointment.
What is Dry Needling?
Dry needling is a treatment technique used by physiotherapists to relieve muscle tension and pain. It involves inserting thin, sterile needles into tight or sensitive areas of muscle, known as trigger points. This helps release muscle tightness, reduce pain, and restore movement. Our practitioners use dry needling alongside other treatments such as manual therapy and exercise to support recovery and improve function.
Most people can resume normal activities after dry needling, though mild soreness or tightness may occur for up to 48 hours.
Dry needling is an option within your physiotherapy treatment. Please call our clinic on 0429 00 44 11 to book your next appointment.
Is a referral needed to see one of our Physiotherapists?
- No, you are able to make an appointment without a referral
- A referral will be needed if you are being treated under worker’s compensation, CTP (Third party), Medicare (EPC) or Veteran affairs.
What to expect during my Initial Consultation?
Whether you’re booked in for Physiotherapy, Exercise Physiology, or Remedial Massage Therapy, your initial consultation will begin with a thorough assessment of both yourself as well as your presenting injury and goals for recovery. Our practitioners will then commence treatment, whether that be manual therapy with your Physiotherapist, individualised exercise prescription with our Exercise Physiologist, or hands-on therapy Remedial Massage. Our practitioners will also recommend any other specialists or alternative treatment should they feel that your injury/condition requires you to do so.
Do you accept private health insurance?
Yes, we accept all private health funds for our services at Pro Performance Physiotherapy. As each rebate will vary depending on your individual level of cover, we recommend checking with your provider to confirm what’s included for physiotherapy, exercise physiology, or remedial massage therapy.
If you need any further information, feel free to contact our clinic on 0429 00 44 11.
Do we accept GP Care Plans (GPccMP) from your GP?
Yes, Pro Performance Physiotherapy accepts GP Care Plans (GPccMP) for both Physiotherapy as well as Exercise Physiology. Talk to your GP in regard to prescriptions for our services. It should be noted that at Pro Performance Physiotherapy, we do not bulk bill. There will be a gap fee after your Medicare rebate, with upfront payment for your service. Your GP Care Plan cannot be used in conjunction with a Private Health Fund.
Do you accept Workers Compensation and/or Compulsory Third Party (CTP) Insurance referrals?
Yes, Pro Performance Physiotherapy accepts Workers Compensation and/or Compulsory Third Party (MVA) Insurance referrals. It is essential that you provide your insurance claim details to our admin staff and ensure pre-approval for treatment prior to your initial appointment.
Please call the clinic on 0429 00 44 11 to book your initial appointment.
What is your cancellation policy?
At Pro Performance Physiotherapy, we are committed to providing timely, professional service. We also endeavor to have same day appointments available for urgent enquiries and all other appointments available within a few days of your enquiry.
To uphold this standard, a 100% cancellation fee will apply at the discretion of the clinic for cancellations made after 6 pm the day prior, same-day cancellations, or failure to attend your appointment.
Thank you for your understanding and cooperation.
How do I cancel or reschedule my appointment?
Should you need to cancel or reschedule an appointment, please call our clinic 24 hours prior on 0429 00 44 11 to discuss a time that suits you best.
Please be noted that cancellation fees apply. See our cancellation policy here.
Parking
- Clinic Location
Pro Performance Physiotherapy 382 New Canterbury Road Dulwich Hill, NSW, 2203
- Parking
We have two public car parks located behind our clinic on Seaview Street with alleyway access to our clinic There is free 1 hour public street parking located outside our clinic on New Canterbury Road from Monday-Friday 8:30am – 3:00pm as well as Saturday 8:30am – 12:30pm. Please be noted that New Canterbury Road turns into a CLEARWAY Monday-Friday from 3:00pm – 7:00pm.
How do I know if my insurance covers Physiotherapy?
⦁ We accept all private health funds
⦁ We recommend you talk to your provider to determine your coverage for physiotherapy
First treatment
- You will be thoroughly assessed and diagnosed by one of our experienced Physiotherapists.
- Treatment for your injury will then ensue. This may involve manual therapy, soft-tissue massage, Dry needling, electrotherapy. We will then prescribe you with a home exercise program to maintain your mobility and strength.
- Our Physiotherapists will also recommend other specialists or alternative treatment if they feel your injury/condition requires you to do so.
- A specialist review will require a GP referral.
