FAQs

What should I bring?

We recommend that you come 10 minutes prior to your scheduled appointment to allow time for you to complete paperwork.
We also recommend you bring the following;

  • Private health fund card
  • Comfortable clothing including shorts
  • Referrals you have received from your GP or specialist
  • Scans, imaging and/or reports (X-ray, MRI, CT, Ultrasound)
How to make an appointment?
You can book online or call the practice on 0429 004 411 to make an appointment
What do we treat?
We see and treat patients for a wide range of conditions and diagnoses.  Please visit our Services for an extensive list of conditions and diagnoses we see patients for.
How do I know if my insurance covers Physiotherapy?

⦁ We accept all private health funds
⦁ We recommend you talk to your provider to determine your coverage for physiotherapy

Do we accept work cover + CTP referrals?

⦁ Yes we do
⦁ We advise you to send us your referral prior to your appointment including all insurance details

How do I cancel or reschedule my appointment?
Please call the practice 24 hours prior to your appointment to cancel or reschedule your appointment. Cancellation fees apply.
Is a referral needed to see one of our Physiotherapists?
  • No, you are able to make an appointment without a referral
  • A referral will be needed if you are being treated under worker’s compensation, CTP (Third party), Medicare (EPC) or Veteran affairs.
First treatment
  • You will be thoroughly assessed and diagnosed by one of our experienced Physiotherapists.
  • Treatment for your injury will then ensue. This may involve manual therapy, soft-tissue massage, Dry needling, electrotherapy. We will then prescribe you with a home exercise program to maintain your mobility and strength.
  • Our Physiotherapists will also recommend other specialists or alternative treatment if they feel your injury/condition requires you to do so.
  • A specialist review will require a GP referral.
Parking
  • 2 massive council carparks at the rear of the practice off Seaview street with alley way access to the practice.
  • There is also 2hr parking at the front of the practice on New Canterbury Road.
Which service is for me?
  • Physiotherapy
    • Who is physio for? Any rehabilitation needs, whether it was an injury sustained or pre-post operative management. 
    • What does Physio help with? Injury recovery (acute or chronic), Pre- and post-operative rehabilitation, Pain management, Improving movement and mobility
  • Exercise Physiology:
    • Who is EP for? Those looking to improve their strength, physical function, or manage chronic conditions through tailored exercise programs.
    • What does EP help with? Personalised strength and conditioning programs, Chronic disease management (e.g., diabetes, heart disease, obesity), Injury prevention and recovery, Enhancing athletic performance or return-to-sport conditioning, Postoperative strength restoration
  • Remedial Massage:
    • Who is Remedial Massage for? Anyone experiencing any tightness, stiffness, or discomfort looking to support recovery and relaxation.
    • What does Remedial Massage help with? Reducing muscle tightness and soreness, Aiding recovery and relaxation, Improving circulation and pain relief, and Restoring range of motion.

Please see ‘Our Services for further information on which service will be best suited.

What is the difference between EP and Physio?

EP (Exercise Physiology) focuses on using exercise for prevention and management of chronic diseases, while physio (Physiotherapy) focuses more on injury treatment, pain relief, and restoring physical function through manual therapy and rehabilitation.

How do your practitioners work together?

At PPP, all practitioners collaborate to provide you with the most effective, holistic care possible. Whether you’re recovering from an injury, managing a chronic condition, or aiming to improve your physical performance, our team works together to help you feel your best and get back on track.

What is your cancellation policy?

At Pro Performance Physiotherapy, we are committed to providing timely, professional service. We also endeavor to have same day appointments available for urgent enquiries and all other appointments available within a few days of your enquiry.

To uphold this standard, a 100% cancellation fee will apply at the discretion of the clinic for cancellations made after 6 pm the day prior, same-day cancellations, or failure to attend your appointment.

Thank you for your understanding and cooperation.

Do we accept Enhanced Primary Care (EPC) Plans from your GP?

Yes, Pro Performance Physiotherapy accepts EPC Plans for both Physiotherapy as well as Exercise Physiology. Talk to your GP in regard to prescriptions for our services.

 

It should be noted that at Pro Performance Physiotherapy, we do not bulk bill. There will be a gap fee after your Medicare rebate, with upfront payment for your service.

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